In-app purchase problem - [#4827]

Jackson Pot

Customer

07 January 2023 14:32 pm

In-app purchase fails. In my account, a credit card is defined, but the payment is not made. I also tried with another credit card but the result is the same. Can you help with this?

I also have the same problem on my other phone and tablet. I have deleted and reinstalled the app many times. If the problem is not resolved, I will terminate my membership.

Pelican Steve

Support Assistant

07 January 2023 16:02 pm

First of all, we are very sorry that you are experiencing such a problem. Can you share with us the operating system version of the phone you are using so that we can assist you faster?

If you don't know how to do this, you can visit the link below.

https://example.com/docs/how-to-find-out-the-operating-system-version/